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    1. Enterprise UI - Answers

    1. What is Doba Enterprise?

      Doba Enterprise is a membership for retailers and businesses that need more features than Doba’s standard accounts offer. Features include unlimited inventory, unlimited exports, order reports, batch order uploads, API access, FTP access, and more.

       
    2. What is the difference between the Enterprise UI and the Standard Doba account UI?

      The Enterprise UI is very similar to the Standard Doba account UI. It was meant to be familiar in order to upgrade and still know where you are. You will find changes within a few sections of the account: My Inventory, Data Export, and Orders are all pages with additional features.

      The additional features begin on the “My Inventory” page showing that you no longer have inventory restrictions. (It displays that the limit is now “3,000,000 active sku limit”; but the total product available through Doba is less than 3,000,000--in essence giving you a limitless inventory).

















      The next page you will find changes on is the “Data Export” page. There you will find that each export is now given a persistent URL and export restrictions have been lifted.



      You will also find within the Data Export page that there is an API settings section with links to the Retailer API Documentation.


      The last set of additional features are found in the “Orders” page. You may download the order results without any more restrictions here. Also, you’ll find the “RMAs” section here and you may download those results in a similar manner. Lastly, there is an “Upload” section that allows you to upload a batch of orders in a quick process.
     
    1. How do I find the return policies for the products?

      The return policies for the products are found in a few different locations in order to help you:
      A. On the product information page beneath the product description you can find a tab that says “Return Policy”. There you will find the return policy for the supplier and any specific details regarding this product.
      B. On the supplier information page you can find a tab that says “Return Policy”. There you will find the return policy for the supplier and any product specific details will also be included.
      C. You can also go to the following Google Sheet that provides the most up-to-date information on the suppliers. (*The supplier return policy is found in column “L”):  https://docs.google.com/spreadsheets/d/1fUNXBgUd3GGV-f7JJFKQtwBIekXBLkqt0OtolRxTipA/edit?usp=sharing

       
    2. Where are the ASINs, EANs, GTINs, etc. located?

      These identifiers and ISBNs are stored in our database, but they are not currently provided outside of the Amazon Inventory Loader export. The Amazon Inventory Loader export will provide one (1) of those identifiers in the “product-id” column. As Amazon will accept any one of those numbers, we give just one (1) of those numbers based on what is available and which is most important.

      If available we will give the ASIN. If the ASIN is not available, we will give the ISBN. If the ASIN or ISBN are not available we will give a UPC. If the ASIN, ISBN, or UPC are not available, we will give an EAN. If the ASIN, ISBN, UPC, or EAN are not available we will give the GTIN. If none are available the export will not give you the product nor its data.

       
    3. Why does the Data Export Tool tell me that I can only do “1 export at a time?”

      You may only export one (1) list at a time. This means that you have tried to export more than one file at a time. This includes trying to export data in the “Data Export” tool page while exporting orders on the “Orders” page or orders from the “RMA” page. Often times this error results because you have an automated process running in the background and you are trying to export from the UI simultaneously.

      The bottom line is that you must wait for one export to finish before you run the next export. This also means that your code should run downloads in a series, rather than downloading in parallel or simultaneously.


       
    4. Why does the “My Inventory” section say that I have “a 3,000,000 SKU limit?”

      Currently Doba has less than 3 million items integrated into the catalog. That limit is a 3 million SKU limit, indicating that there are is, in essence, no limit to your inventory. You could potentially have the entire catalog added to your account in your inventory lists and Doba will not limit you or impede you from getting every single one of those items.

      The question is then, why does Doba display that there is a limit of 3 million SKUs if you could never reach that? Doba has to set a limit somewhere and as we approach that limit we will increase it for Doba Enterprise retailers--effectively maintaining that limitless inventory.

       
    5. What is the purpose of the persistent URLs on the Data Export page?

      The persistent URLs are the first step towards automation. You can write a script that could download
      your inventory lists on a schedule. A couple of useful functions for doing this are “cURL” or “Wget” in a bash or php script. The following is an example of using cURL to do this in a bash script:



      You can use a script like this in conjunction with a scheduling tool such as “crontab” or “launchd.” The purpose being that you can schedule this task to run whenever you’d like and you don’t have to worry about touching it or updating it, as it will already be occurring automatically.

       
    6. What is the ESR?

      ESR stands for Elite Seller Report. This report shows the top 30 best selling items from each of the 9 categories of the catalog. They are listed in order of best selling starting at 1 to the “30th-best-selling-item” of the category. There is also a list of 4 items from the Doba catalog that have sold on eBay recently, comparing total costs.

      There is an archive of the past Elite Seller Reports called the “ESR Archive.” You can use this in various ways. Some of our retailers use it as a way to check on historical trends to help with seasonal sales and holiday sales. It goes back as far as June of 2005.

      The Elite Seller Report is produced on or about the 15th of each month and covers the best selling items over the 30-day period prior to being produced. For instance, the report produced on January 15, 2016 actually covers the sales from December 16th, 2015 through January 14th, 2016.

       
    7. Can I add the items from the Elite Seller Report to my inventory?

      Yes, you can add those items to your inventory list. However, the only way to add them currently is to click on each individual item and add them from the product page that you are sent to. There is currently no way to add these items to a list via a “mass-add” option or “select all” option.



      Or you can click on the “Top 30” items list on one of those links:


       
    8. Why do some of my inventory lists have options on the left and others don’t?

      The inventory lists allow for management options if the SKU count in the list is less than 25,000. As soon as there are 25,000 or more products in the list, we anticipate that you will use the API or the
      Data Export tool to go through and manage your products. If you like using the management tools within the UI, please keep your lists at 24,999 products or less.

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